Multi-Vendor Support Program

dcVAST created a multivendor program to help their customers support different IT technologies for their business.

dcVAST understands the challenges of supporting IT operations. We provide a single focal point for the support of all technologies employed in the data center (platforms, operating systems, management software, storage, networking and security products). dcVAST tailors its support for each customer, eliminating “red tape” and delays, while streamlining and reducing the time to solve your problem. As a result, we provide peace of mind, and minimize the time you spend on these issues. The elements of our tailored support programs include:

  • A single call center, delivering immediate attention to all calls
  • Live transfer to second level engineers
  • Coordinated support for the complete IT infrastructure (hardware and software)
  • Peer-to-peer escalation
  • On-site response by manufacturers’ Engineers, and dcVAST Engineers, if required
  • Coordinated call tracking and escalation
  • dcVAST complete ownership of the problem, with no finger pointing
  • O/S updates and Kernal and utility patches
  • Software updates
  • Customized coverages
  • Simplification and coordination of contract management, including sub-contracts
  • Asset Management and coverage alignment
  • Routine environmental reviews to assure success

dcVAST is uniquely connected with the manufacturers of the various technologies. Historically, dcVAST streamlines the administrative call process, and by managing and tracking the on-site delivery, resolves your problems faster. To get started, dcVAST will assess your current support plan, its delivery, and interview your IT staff and management along with the business unit personnel. A tailored support program is then designed to deliver the desired support, responsiveness, and reporting.

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Location

Strategically headquartered in Downers Grove, Illinois, we have made it possible to service the vast majority of our customers with a “high touch” model. Our service engineers average 11+ years of tenure and our call center is staffed with only senior level personnel. When you call our offices, all inbound calls are answered “live” within three (3) rings or less. No phone prompts, decision trees or voicemails.

Do more with less. Be available, but invisible.
Plan for the future, while taking care of the now.


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Contact Info

Phone: 630-964-6060
Toll Free: 800-4dcVAST (800-432-8278)
Fax: 630-964-6069
Customer Service: 800-432-8278
Email Support: support@dcvast.com
Sales Team: sales@dcvast.com
Street Address:
1319 Butterfield Road, Suite 504
Downers Grove, IL 60515