Veritas Technical Support Partner

Veritas created an elite Technical Services Partner Program (TSPP) to provide high-touch support to ensure their end-users’ satisfaction.

Customer Benefits:

Coordinated Technologies Support – Customers require coordinated support delivery for servers, operating system software, management software, storage, networking, and security technologies used at their data center(s), whether they are hosting internally, at a colocation center, or a hybrid model. Veritas provides these types of software; dcVAST provides this coordinated approach. Local Support Relationships – Customers expect their provider to have in-depth knowledge of their specific computing environment and would also benefit from local and high touch support. dcVAST provides this in-depth understanding. Greater Support Bandwidth – Growing a technical support operation is a complex challenge, especially on the Call Center level. Often, this is better handled by enlisting a few highly qualified and certified partners to solve the ever-increasing support demand. This is why Veritas partnered with dcVAST, who is certified to provide highly skilled Call Center resources, and why so many customers rely on dcVAST as their support arm.

Products we Support through the Veritas TSPP Program:

  • Veritas NetBackup
  • Veritas Enterprise Vault
  • Veritas InfoScale
  • Veritas NetBackup Appliances
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Location

Strategically headquartered in Downers Grove, Illinois, we have made it possible to service the vast majority of our customers with a “high touch” model. Our service engineers average 11+ years of tenure and our call center is staffed with only senior level personnel. When you call our offices, all inbound calls are answered “live” within three (3) rings or less. No phone prompts, decision trees or voicemails.

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Contact Info

Phone: 630-964-6060
Toll Free: 800-4dcVAST (800-432-8278)
Fax: 630-964-6069
Customer Service: 800-432-8278
Email Support: support@dcvast.com
Sales Team: sales@dcvast.com
Street Address:
1319 Butterfield Road, Suite 504
Downers Grove, IL 60515