Veritas Technical Support Partner
Veritas created an elite Technical Services Partner Program (TSPP) to provide high-touch support to ensure their end-users’ satisfaction.
Coordinated Technologies Support – Customers require coordinated support delivery for servers, operating system software, management software, storage, networking, and security technologies used at their data center(s), whether they are hosting internally, at a colocation center, or a hybrid model. Veritas provides these types of software; dcVAST provides this coordinated approach. Local Support Relationships – Customers expect their provider to have in-depth knowledge of their specific computing environment and would also benefit from local and high touch support. dcVAST provides this in-depth understanding. Greater Support Bandwidth – Growing a technical support operation is a complex challenge, especially on the Call Center level. Often, this is better handled by enlisting a few highly qualified and certified partners to solve the ever-increasing support demand. This is why Veritas partnered with dcVAST, who is certified to provide highly skilled Call Center resources, and why so many customers rely on dcVAST as their support arm.
Products we Support through the Veritas TSPP Program:
- Veritas NetBackup
- Veritas Enterprise Vault
- Veritas InfoScale
- Veritas NetBackup Appliances